Privacy Policy

Last updated: 12/08/26

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how [BUSINESS NAME] (“we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, [WEBSITE ADDRESS], or contact us about our wedding floristry services.

We are committed to handling your personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

All in Bloom Floristry
Email: allinbloomfloristry@outlook.com

For the purposes of UK data protection law, All in Bloom Floristry is the data controller responsible for your personal information.

If you have any questions about how we use your information, please contact us using the details above.

2. What personal information we collect

We may collect personal information that you provide to us when you:

complete an enquiry or contact form on our website;
email, telephone or otherwise contact us;
request information about our wedding flowers or services;
make an enquiry or booking;
sign up to receive our newsletter or other marketing communications; or
interact with us through social media.

Depending on how you interact with us, this information may include:

your name;
email address;
telephone number;
wedding date;
wedding venue;
details about your wedding and floral requirements;
budget information;
correspondence and enquiries;
booking and payment information; and
any other information you choose to provide.

Please avoid sending sensitive personal information through our website unless we specifically ask for it.

3. How we use your information

We may use your personal information to:

respond to your enquiries;
discuss your wedding and floral requirements;
prepare quotations and proposals;
provide our wedding floristry services;
manage bookings and communicate with you about your order;
process payments where applicable;
provide customer service;
keep appropriate business and financial records;
improve our website, services and customer experience;
send marketing communications where you have consented to receive them; and
comply with our legal and regulatory obligations.

We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.

4. Our lawful bases for using your information

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Consent – where you have given us permission to use your information for a specific purpose, such as receiving marketing emails.

Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract with you.

Legal obligation – where we need to process your information to comply with a legal requirement, such as accounting or tax obligations.

Legitimate interests – where processing is necessary for our legitimate business interests, provided that these interests do not override your rights and interests.

Where we rely on consent, you can withdraw your consent at any time.

5. Contact and enquiry forms

If you submit an enquiry through our website, we will use the information you provide to respond to your enquiry and, where appropriate, discuss or provide our services.

Our website is hosted by Wix. Information submitted through our website may be processed by Wix and its service providers on our behalf.

We only ask for information that is reasonably necessary to deal with your enquiry.

6. Website hosting and Wix

Our website is hosted by Wix.com Ltd.

Wix provides the website platform, hosting and certain technical services that allow our website to operate. When you visit our website or submit information through it, Wix may process certain personal information on our behalf or as an independent data controller, depending on the service involved.

This may include technical information such as your IP address, browser type, device information and information about how you interact with the website.

Wix may also use cookies and similar technologies to provide, secure and improve its services.

You can find further information about how Wix processes personal information in Wix's own privacy documentation.

7. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files placed on your device when you visit a website. They can be used to make a website function properly, remember preferences, understand how visitors use the website and, where applicable, provide relevant advertising.

Some cookies are necessary for the website to function and cannot be switched off through our cookie settings.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our website's cookie banner or settings, where available. You can also adjust your browser settings to refuse or delete cookies.

8. Analytics

We may use website analytics services to understand how visitors use our website. This helps us understand which pages are useful, improve our website and monitor its performance.

If we use an analytics service such as Google Analytics, this may involve the collection of information such as your IP address, device information, approximate location, pages visited and interactions with our website.

Where required, we will obtain your consent before using non-essential analytics cookies.

9. Marketing

If you choose to sign up to receive marketing communications from us, we may use your name and email address to send you information about our flowers, weddings, services, offers, availability or other updates that we believe may be relevant to you.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not send you marketing communications where your consent is required unless you have provided that consent.

10. Sharing your information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide our services. These may include:

Wix, our website hosting and website platform provider;
email and communication service providers;
payment providers;
accounting or bookkeeping providers;
website analytics providers;
IT and technical support providers; and
professional advisers where necessary.

We may also disclose personal information where we are legally required to do so, or where necessary to protect our rights, property or safety.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection safeguards are in place.

11. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place.

12. How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on the type of information and why we need it.

For example, we may retain enquiry and booking information for an appropriate period after your wedding in order to maintain our business records, deal with queries and meet legal or accounting requirements.

Where we no longer need your personal information, we will securely delete or anonymise it where appropriate.

13. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Your data protection rights

Under UK data protection law, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain types of processing;
request the transfer of your information to another organisation in certain circumstances; and
withdraw consent where we rely on consent as our lawful basis for processing.

You also have the right to object to direct marketing at any time.

To exercise any of these rights, please contact us using the details provided above.

We may need to verify your identity before responding to a request.

15. Complaints

If you have concerns about how we have handled your personal information, we would appreciate the opportunity to resolve the matter with you first.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find further information about making a complaint on the ICO's website.

16. Third-party websites

Our website may contain links to third-party websites, including social media platforms, wedding venues or other suppliers.

We are not responsible for the privacy practices or content of those websites. We recommend reading the privacy policy of any third-party website you visit.